tkboss Privacy Policy

1.1 Data You Provide Directly

When you register an account, use the platform, contact customer support, or interact with any tkboss service, you may provide us with personal data. The categories of data we collect directly from you include:

• Registration data: Your mobile phone number, chosen username, and the password you set for your account.
• Identity verification data: Where we require Know Your Customer (KYC) verification, you may provide a copy of your National Identity Card (NID), a utility bill, or other government-issued identification documents.
• Payment data: Your bKash, Nagad, Rocket, or Upay mobile wallet number or bank account details, used solely for processing deposits and withdrawals. Full payment credentials are never stored on tkboss servers; transactions are handled via secure third-party payment processors.
• Support correspondence: Any messages, queries, complaints, or feedback you submit to the tkboss customer support team via live chat or email.
• Preference data: Your communication preferences, bonus opt-in choices, and responsible gaming settings such as deposit limits or self-exclusion requests.

1.2 Data Collected Automatically

When you access the tkboss website or mobile browser experience, our systems automatically collect certain technical and behavioural data. This includes:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier (e.g., Grameenphone, Robi, Banglalink, Teletalk).
• Usage data: Pages visited, time spent on each page, navigation paths, features used, games launched, bet amounts, and session duration.
• Log data: Server logs recording each request made to the tkboss platform, including timestamps, the URL requested, and any error codes generated.
• Cookie and local storage data: Small data files stored on your device that help maintain your session, remember your preferences, and enable analytics. See Section 8 for full details on our cookie practices.

This automatically collected data does not, on its own, identify you by name. However, when combined with your account registration data, it may constitute personal data and is handled accordingly.

1.3 Data We Receive from Third Parties

In certain circumstances, tkboss may receive personal data about you from third parties, including:

• Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, and Upay necessary to reconcile deposits and process withdrawals.
• Identity verification partners: Results of KYC and age-verification checks where tkboss uses a third-party verification service.
• Fraud prevention services: Risk signals and fraud indicators from third-party anti-fraud systems used to protect players and the platform.
• Game studio partners: Gameplay results, win/loss records, and session data transmitted by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studio providers.

3.1 Third-Party Service Providers

tkboss does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only with trusted service providers who process it strictly on our behalf and in accordance with our instructions. These providers are contractually obligated to maintain confidentiality and may not use your data for any purpose beyond the specific service they deliver to tkboss. Current categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, and Upay — to execute deposit and withdrawal transactions.
• Game studio partners: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — to deliver game content and return results to your account.
• Identity verification services: Third-party KYC providers used to confirm player identity and age.
• Fraud detection systems: External risk and compliance platforms that help tkboss identify suspicious activity.
• Cloud hosting and infrastructure providers: Servers and cloud services used to host the tkboss platform and store data securely.
• Customer support software providers: Live chat and ticketing systems that power the tkboss customer support function.

3.2 Legal and Regulatory Disclosures

tkboss may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in response to a valid court order, a statutory request, or an investigation into suspected financial crime. We will notify you of any such disclosure where we are legally permitted to do so. Where disclosure is required to prevent imminent harm or to protect the safety of other users, notification may not be possible.

3.3 Business Transfers

In the event that tkboss undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, tkboss will take reasonable steps to ensure the acquiring entity is bound by data protection obligations at least equivalent to those in this Privacy Policy, and will notify affected users of the transfer where practicable.

4.1 Technical Safeguards

tkboss implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised tkboss personnel with a legitimate operational requirement may access specific categories of player data.
• Password hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm so that even tkboss staff cannot retrieve your original password.
• Secure payment handling: Full payment credentials are processed directly by our payment partners and are not stored on tkboss servers. tkboss retains only the minimum transaction reference data necessary for reconciliation.
• Regular security reviews: Our platform undergoes periodic internal reviews and independent assessments to identify and address potential vulnerabilities.

4.2 Your Responsibilities

While tkboss takes extensive measures to secure your data on our end, the security of your account also depends on actions you take. You are responsible for:

• Keeping your account password strong and confidential. Do not share it with anyone.
• Logging out of your tkboss account when using a shared or public device.
• Notifying tkboss customer support immediately if you believe your account has been accessed without your authorisation.
• Keeping the mobile number and payment wallet associated with your tkboss account secure and up to date.

tkboss cannot accept liability for losses arising from a player's failure to take reasonable precautions to protect their account credentials.

5.1 Retention Periods

tkboss retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In practice, this means:

• Active account data: Retained for the full duration your account remains open and active on the tkboss platform.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years following the date of the transaction to satisfy financial record-keeping requirements.
• Identity verification documents: Copies of KYC documents are retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Customer support records: Correspondence and case records are retained for three (3) years from the date the case was resolved.
• Marketing preferences: Records of your marketing consent or opt-out are retained for the lifetime of your account plus three (3) years to demonstrate compliance with consent requirements.

5.2 Account Closure and Data Deletion

When you close your tkboss account, your active profile data will be deactivated and removed from our live systems within 30 days of account closure being confirmed. However, certain data categories — particularly transaction records and identity verification documents — will be retained for the minimum statutory periods described above even after account closure. You may submit a data deletion request via customer support; tkboss will respond within 30 days and will delete all data not subject to a legal retention obligation.

6.1 Rights Available to You

As a tkboss player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact tkboss customer support via the live chat function or by email at [email protected].

• Right of access: You may request a copy of the personal data tkboss holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account data such as your registered mobile number, you may update this directly within your account settings.
• Right to erasure: You may request that tkboss delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we temporarily suspend our processing of your data — for example, while you contest the accuracy of data we hold.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities where our basis for processing is legitimate interest.
• Right to withdraw consent: Where we process your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6.2 How to Submit a Request

To exercise any of your data rights, contact the tkboss support team via the live chat feature on the platform. To protect your privacy, we will ask you to verify your identity before processing any data rights request. We aim to respond to all data rights requests within 30 calendar days. If a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

7.1 Strict Age Requirement

The tkboss platform is strictly intended for adults aged 21 years or older. tkboss does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the age of 21, that account will be immediately closed, all balances returned to the deposit source (excluding any bonus-derived winnings, which will be forfeited), and all personal data associated with that account deleted without undue delay.

Parents and guardians are strongly encouraged to use parental control software to prevent minors from accessing online gambling services, including the tkboss platform. If you believe a minor may have registered an account, please notify us immediately at [email protected].

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits and to remember certain information about your preferences and session state. tkboss uses cookies and similar technologies (including local storage and session storage) to operate the platform effectively and to analyse how it is used.

8.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These maintain your login session, remember your account preferences, and ensure security features operate correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve the platform experience.
• Preference cookies: Store your display preferences, language settings (English), and responsible gaming configuration so these do not need to be reset on each visit.
• Marketing cookies: Used, with your consent, to identify your tkboss session for the purpose of delivering relevant promotional offers. These cookies do not share your data with external advertising networks.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Most modern mobile browsers — including Chrome on Android and Safari on iOS — allow you to clear cookies, block third-party cookies, or disable cookies entirely. Please note that disabling essential cookies will impair the functionality of the tkboss platform and may prevent you from logging in or accessing your account. tkboss does not currently respond to "Do Not Track" browser signals, as no universally accepted standard for these signals yet exists.

9.1 Policy Updates

tkboss reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the policy, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect how we process your personal data, we will notify active account holders via SMS or in-platform notification. Your continued use of the tkboss platform after notification of a policy update constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how tkboss is protecting your data. Previous versions of this policy are available on request from customer support.

9.2 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way tkboss handles your personal data, please contact our support team in the first instance. We take all privacy concerns seriously and will respond within 10 business days. Contact us at: [email protected] (plain text — not a clickable link) or via the live chat function on the platform.